Refund Policy

Last updated: October 19, 2026

We want you to be sure about StopWatt. Every order is covered by our 60-day money-back guarantee.

1. 60-day money-back guarantee

If, after using StopWatt for 60 days, you have not saved enough on electricity to cover the cost of your purchase, you can get a 100% refund, including the original shipping charge.

The 60 days start on the day your order is delivered.

2. How to request a refund

• Email support@stop-watt.net within 60 days of delivery.
• Include your order number, the name on the order and the number of units you want to return.
• We will reply with return instructions and the return address.

3. Returning the device

The unit(s) must be returned before the refund is issued. Please return each device you want refunded, following the instructions we send you. The cost of shipping the device back is paid by the customer. Keep your shipping receipt and tracking number until your refund is complete.

4. When you get your money back

Once your return is received, we issue the refund to your original payment method. Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear on your statement.

5. Damaged, defective or wrong items

If your order arrives damaged, does not work, or is not what you ordered, email us with your order number and a photo of the problem. We will send a replacement or refund you.

6. Cancelling an order

Orders ship within 24–48 hours. If your order has not shipped yet, email us as soon as possible and we will cancel it and refund your payment. Once an order has shipped, it is handled as a return under this policy.

7. Seller